About CitationOS
Built for the firms AI isn’t finding
CitationOS is an AI citation intelligence firm in Boca Raton, Florida. We study how ChatGPT, Gemini, Claude and Perplexity describe and recommend law firms, and we report what we find to the firms themselves.
- Based in
- Boca Raton, Florida
- Works with
- Law firms in the United States
- Studies
- ChatGPT · Gemini · Claude · Perplexity
- Delivers
- A private audit within 7 business days
§ 1 · Why CitationOS was built
Law firms spent twenty years learning how to be found on Google. Then clients started asking a different kind of question, to a different kind of system, and almost no firm could see the answer.
We started CitationOS after running those questions ourselves, city by city and practice by practice. Well-regarded firms were routinely missing. Firms that were named were often described inaccurately: practice areas they had left, partners who had retired, offices that had closed. None of it showed up in a rankings report, and nobody inside those firms knew.
CitationOS exists to make that picture visible: what AI systems say about a firm, which firms they name instead, and why.
§ 2 · What most firms do not know about their AI representation
Most firms have never read what AI says about them.
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Whether they are named at all.
Firms track rankings, reviews and referrals. Few have checked whether they appear when a prospective client asks an AI system for a recommendation in their city.
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How they are described.
When a firm is mentioned, the description may be outdated or thin: a practice area it no longer handles, a partner who has left, a summary drawn from a decade-old directory listing.
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Who is named instead.
The firms that appear in AI answers are not always the largest or the best reviewed. They are the ones the system understands most clearly.
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Which sources shape the answer.
AI systems draw on directories, bar profiles, news coverage, reviews and the firm’s own site. Where those sources disagree, the picture weakens.
§ 3 · What informs the CitationOS methodology
Grounded in how these systems find, weigh and cite information.
The Citation Score draws on published research into generative search, on long-standing practice in how organizations are identified online, and on repeated testing in real legal markets.
Read the full methodology →- Information retrieval research
- How generative systems select sources, resolve conflicting information and decide what to cite when composing an answer.
- Entity and structured data practice
- How organizations and people are identified across the web, including schema.org markup and knowledge graph records.
- Repeated, market-specific testing
- Real client questions, run many times on each platform, because the same question can produce different answers from one session to the next.
- Attorney advertising rules
- Findings are framed so that any changes a firm makes stay within the professional rules it already works under.
§ 4 · How CitationOS operates
Four rules we work by.
Diagnostic first
We measure and explain. We don’t promise placements, and we don’t claim to control what AI systems say.
Confidential
Audits are delivered privately to the firm that requested them. We don’t publish client results or share them with competitors.
Specific
Every finding points to a query, an answer or a source that you can check yourself.
Market by market
We test the questions clients ask in your city and practice area, not national averages.
§ 5 · Founder
Kivanc Acikgoz
Kivanc founded CitationOS to give law firms an evidence-based view of how AI systems represent them. He leads the research behind the Citation Score and reviews every audit before it is delivered.
Boca Raton, Florida
Kivanc on LinkedInFree snapshot
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We ask an AI assistant four questions a prospective client in your market might ask, and show you whether your firm is named and who is named instead.
- Four client-style questions, asked for your market
- Whether your firm is named, and which firms are named instead
- Your website’s GEO and SEO readiness
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- How your firm appears in high-intent queries for your practice and city
- Which competitors are named instead, and why
- Your Citation Score and the specific gaps behind it
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